CCPA Notice To Apple Over iPhone Performance Issues Post Update

The Central Consumer Protection Authority (CCPA) has issued a notice to Apple Inc after receiving complaints regarding performance issues following its iOS 18+ software update.

Consumer Affairs Minister Pralhad Joshi said in a post on X that CCPA is seeking a response from Apple after reviewing the grievances made to the National Consumer Helpline. 

“After receiving complaints on the National Consumer Helpline regarding performance issues in #iPhones following the iOS 18+ software update, the department, after examining these grievances, has issued a notice to #Apple through the CCPA, seeking a response on the matter,” Joshi shared on X. 

Apple has declined to comment on Inc42’s queries pertaining to the development.

The development comes at a time when the Competition Commission of India (CCI) reportedly agreed last month to bring Apple inside a “confidentiality ring” ahead of the final hearing related to the antitrust case. The move enables the big tech company to access confidential information pertaining to the antitrust case. 

Earlier last year, CCI found the iPhone maker guilty of abusing its dominant position in the app store market. Notably, Apple has been under CCI’s lens since 2021.

Last week, with rising sales of its flagship iPhone devices, the company rolled out the Apple Store app in India as it looks to ramp up its retail presence in the country. 

It was also reported a few days ago that Apple surpassed INR 1 lakh Cr mark in iPhone exports from India in 2024, with total shipments reaching a record $12.8 Bn. This represents a 42% increase compared to the previous year. 

Domestic production has also seen a dramatic increase, rising nearly 46% year-on-year to reach $17.5 Bn.

In another recent development, the tech giant informed its investors that Kevan Parekh assumed office as the company’s senior vice president and chief financial officer (CFO) on January 1, 2025.

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